• ABOUT ITS
  • MISSION
  • STRATEGIC
    GOALS

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ABOUT US

We are WSU Spokane Information Technology Services, one team encompassing many fields of expertise – all focused on the single goal of creating a superior information technology environment for WSU Spokane's unique multi-institutional campus.

While we make our home within the WSU Spokane community, we do not see ourselves as a static department. Instead, we consider ourselves to be a dynamic business partner actively pursuing new opportunities to provide our customers with the highest level of service to help them succeed.

We are defined by this commitment and continuously design, implement, and offer services and solutions in support of WSU Spokane's greater vision of creating and maintaining a premier research, and health sciences campus.

OUR MISSION

WSU Spokane ITS uses its information technology resources to support the strategic mission of the campus by facilitating excellence in teaching and learning, ensuring excellence in service delivery, and supporting state-of-the-art research and discovery.

To meet these challenges, WSUS ITS must develop as a highly progressive and responsive organization. It must utilize the best resources available – whether internal or external – to achieve its goals in support of the campus mission and strategies.

While meeting the total needs of the campus, ITS must also be highly engaged in partnering with individual colleges and programs to support specialized technology services, such as e-learning and instructional design; faculty technology development, multimedia delivery and support; clinical simulation support; support for basic, clinical, and translational research endeavors; and general information technology support.

These opportunities and others will drive campus strategy and collaboration, both inter-professionally and across institutional boundaries. These partnership efforts will also provide opportunities to generate business value for reinvestment into academic and technical innovation.

Thus, WSUS ITS must remain an agile, customer-focused, and progressive service department that continuously and consistently builds and strengthens partnerships to best serve the Riverpoint community, both now and in the future.

OUR GOALS

Connect

Provide state of the art infrastructure to facilitate excellence in teaching, research, and operation.

  • Provide scalable, secure, and redundant network infrastructure.
  • Provide access to technology at anytime from anywhere.
  • Establish robust technology infrastructure and support for research initiatives.
  • Deliver consistent and accessible technologies to promote collaboration and communication within and outside the campus community.

 

Cultivate

Promote a world-class teaching and learning environment.

  • Provide technology tools that enable instructional innovations to promote student content mastery, collaboration, and critical thinking.
  • Support the creation of flexible classrooms and learning spaces.
  • Develop a campus e-learning strategy.
  • Empower faculty through support of various teaching and learning styles and strategies.
  • Facilitate and support student use of technology.

 

Care

Create a first-rate customer-centric support culture.

  • Institute service policies that improve customer relationships and satisfaction.
  • Establish a culture of operational excellence.
  • Ensure availability of appropriate staffing, funding, and technology resources.
  • Provide the campus community channels for IT service input and feedback.

 

Conserve

Champion environmentally responsible use of technology.

  • Create policies and processes that support energy saving strategies.
  • Facilitate the use of collaborative technologies to reduce travel.
  • Create a virtual infrastructure strategy to reduce space and power requirements, decrease cooling needs, and lower the total cost of ownership.

 

Collaborate

Grow and develop partnerships and alliances to advance campus initiatives.

  • Value and broaden partnerships with EWU, UW, Innovate Washington, and other local and regional educational institutions.
  • Cultivate public-private partnerships.

ORGANIZATIONAL CHART

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EXECUTIVE DIRECTOR BIOGRAPHY

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CONTACT US

TECHNICAL SUPPORT CENTER

SAC 120
Monday – Friday
8:00 AM – 5:00 PM
(509) 358-7748
spok.it.help@wsu.edu

STUDENT HELP DESK

SAC 120
Monday – Thursday
1:00 PM – 7:00 PM
Friday
1:00 PM - 5:00 PM

COMPUTER LAB

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

MAINTENANCE ANNOUNCEMENTS

Weekly system maintenance occurs Thursdays from 6:00 AM - 7:00 AM