• BY CATEGORY
  • BY AUDIENCE
  • A-Z

« INFORMATION TECHNOLOGY HOME

SERVICE CATALOG BY CATEGORY

Asset & Contract Management

Services providing assistance with managing maintenance or license contracts for technical systems, software, or IT equipment.

Maintenance Agreements & Contracts »
Software License Management »


Consulting

Services providing assistance with planning technical systems for installation, remodeled construction, or potential implementation.

Project Management »
Technology Acquisition Planning »


Data Center

Services offered by our data center, including server hosting and housing within a controlled climate and computing environment.

Server Hosting & Co-Location »


Desktop, Laptop & Mobile Computing

Services offered for institution-supplied or personal workstations, computers, thin clients, laptops, printers, and mobile devices.

Desktop & Laptop Purchasing »
Office & Workgroup Printers »
Virtual Desktop Services »
Laptop Rental »

Power Management »
Mobile Device Support »
Software Purchasing & Download »


Network & Communication

Services involving connecting to the campus-wide data network, including, email, document collaboration, and digital signage.

Digital Signage & Displays »
Network ID & Passwords »
Student & Email Calendaring »
Wireless Network Connection »
Email Lists »

Office & Lab Network Connection »
Team & Document Collaboration »
Enterprise Email & Calendaring »
Remote Access - VPN »
Telephone & Voicemail - VoIP »


Storage & Backup

Services involving assistance with the organization, recording, storage, or retrieval of primary or redundant data.

Data Backup »
Disaster Recovery »

Cloud File Storage »
Storage Area Network - SAN »


Teaching & Learning

Services enabling our faculty and staff to provide a world-class learning environment to our students.

Angel Learning Management »
Digital Media Portal »
Lecture Capture »
Videoconferencing »
Computer & Multimedia Labs »
Instructional Design »

Teleconferencing »
Web Conferencing & Collaboration »
Desktop & Mobile Videoconferencing »
Instructional Media Studio »
Video & Audio Streaming »



BACK TO TOP

A-Z


A  |  B  |  C  |  D  |  E  |  F  |  G  |  H  |  I  |  J  |  K  |  L  |  M 

N  |  O  |  P  |  Q  |  R  |  S  |  T  |  U  |  V  |  W  |  X  |  Y  |  Z


A


Angel Learning Management »

Assistance with course optimization, collaboration, and evaluations

Angel Support »

Support for learning management system technologies

Antivirus Software »

Centrally managed and client-based antivirus solutions

BACK TO TOP

B



C

Classroom Support »

Support for technology in the classroom and conference room

Cloud File Storage »

Assistance with cloud-based file storage

Computer Lab »

Computer labs and technician support

BACK TO TOP

D

Data Backup »

Full and incremental data back up and retrieval

Desktop & Laptop Purchasing »

Assistance with institution-supplied computer purchases

Desktop & Mobile Videoconferencing »

Client-based videoconferencing application solutions

Digital Signage & Displays »

Campus-wide digital promotion for organizations or events

Disaster Recovery »

Computing and network resiliency strategies

BACK TO TOP

E

Educational Technology Support »

Support for teaching tools

Email Lists »

Customized email list creation and subscription

Emergency Notification »

Emergency information broadcast via digital phones

Enterprise Email & Calendaring »

Support for institution-wide email services

Equipment Repair »

Maintenance and repair for institution-supplied technology

BACK TO TOP

F


G

BACK TO TOP

H


I

Instructional Design »

Assistance with full or partial online course adaptation

Instructional Media Studio »

A dedicated recording studio for instructor and student use

Intrusion Detection »

Proactive threat detection for our IT infrastructure

BACK TO TOP

J

K


L

Laptop Rental »

A laptop rental program for students

Lecture Capture »

Assistance with recording classes, lectures, or presentations

BACK TO TOP

M

Maintenance Agreements & Contracts »

Service and warranty contract management for technology systems

Mobile Device Support »

Consultation and assistance with mobile device purchases

Move, Add, Change – MAC »

Support and assistance with adding or altering workstations

BACK TO TOP

N

Network ID & Passwords »

Support and assistance with Network IDs and passwords

BACK TO TOP

O

Office & Lab Network Connections »

Adding, moving, or changing office and lab network connections

Office & Workgroup Printers »

Support and assistance with single-user or workgroup printers

BACK TO TOP

P


Printing Services »

Printing services for posters, handouts, and other materials

Power Management »

Centrally-managed power management for workstations

Project Management »

Management for technology-based projects

BACK TO TOP

Q


R

Remote Access – VPN »

Assistance with connecting to our network remotely

BACK TO TOP

S

Server Hosting & Co-Location »

Server hosting in our data center’s controlled environment

Software License Management »

Assistance with acquiring and managing software licenses

Software Purchasing & Download »

Assistance with purchasing and installing software

Storage Area Network – SAN »

Solutions for data storage and backup

Student Email & Calendaring »

Email and calendar solutions for students

Student Help Desk »

Our student-focused IT support team

BACK TO TOP

T

Team & Document Collaboration »

Assistance with Intranet collaboration tools

Technical Support Center »

Our one-call technical resource for the entire campus

Technology Acquisition Planning »

Assistance with large-scale technology acquisitions

Technology Project Design »

Assistance technology infrastructure design

Teleconferencing »

Meeting room or remote location voice conferencing

Telephone & Voicemail – VoIP »

Voice over Internet Protocol digital phone service

Training »

Software, systems, and technology education

BACK TO TOP

U


V

Video & Audio Streaming »

Support for on demand downloading

Videoconferencing »

Videoconferencing solutions for the classroom and conference room

Virtual Desktop Services »

Efficient workstation solutions

BACK TO TOP

W

Web Conferencing & Collaboration »

Web-based collaboration solutions

Wireless Network Connection »

Assistance with our campus-wide wireless network


X

Y

Z

BACK TO TOP

ITS RATES



CONTACT US

TECHNICAL SUPPORT CENTER

SAC 120
Monday – Friday
8:00 AM – 5:00 PM
(509) 358-7748
spok.it.help@wsu.edu

STUDENT HELP DESK

SAC 120
Monday – Thursday
1:00 PM – 7:00 PM
Friday
1:00 PM - 5:00 PM

COMPUTER LAB

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

MAINTENANCE ANNOUNCEMENTS

Weekly system maintenance occurs Thursdays from 6:00 AM - 7:00 AM