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DATA BACKUP

Riverpoint ITS offers data backup for our faculty, staff, departments, and research groups. Full backups occur every other Friday evening. Incremental backups occur every evening during the business week.

Available To

Faculty, Staff, Departments, IT Affiliates

Benefits

Data backup is an essential component of modern computing and allows management and users piece of mind, knowing that their information can be retrieved in the event of an outage or other issue. Riverpoint ITS performs both full and incremental backup to tape in our data center, ensuring that data can be recovered if needed.

Features

  •  Full data backup involves all data stored in our data center on Riverpoint ITS-owned equipment, including the Storage Area Networks.
  •  While full backups are scheduled bi-weekly, incremental or differential backups – specifically designed to backup new or newly modified data – are created every business day.
  •  All backups are scheduled automatically to occur outside of normal business hours, ensuring that normal operations are not affected.

Getting Started

For information about data backup options or to request data retrieval, contact the Technical Support Center, located on the first floor of the Spokane Academic Center (SAC Room 120). Technicians are available Monday-Friday 8am-5pm excluding university holidays. Contact by phone at (509) 358-7748 or by email at spok.it.help@wsu.edu.

Rates

There are no costs associated with the backup or retrieval of data on ITS-owned and operated equipment. For data backup rates for department- or institution-owned servers housed under our Server Hosting & Co-Location service, see our ITS Service Rates.

CONTACT US

Technical Support Center (TSC)
at 509-358-7748 or
spok.it.help@wsu.edu.

TECHNICAL SUPPORT CENTER

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

STUDENT HELP DESK

SAC 120
Monday – Thursday,
1:00 PM – 7:00 PM
Friday
1:00 PM - 5:00 PM

COMPUTER LAB

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

MULTIMEDIA LAB

SNRS 305
Monday – Friday,
8:00 AM – 5:00 PM