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MOBILE DEVICE SUPPORT

Riverpoint ITS provides many mobile-device focused services and also assists faculty or staff members with institution-supplied mobile device purchases.

Available To

Faculty, Staff, Departments, IT Affiliates

Benefits

Riverpoint ITS can act as purchasing advisor for institution-supplied tablet computers or other mobile devices. Our experienced technicians can help you identify your individual or department-wide computing needs, research vendors, and present you with all of the available system options within your budget. Additionally, our technicians may also act as consultants for personal equipment purchases to ensure that new equipment is compatible with the Riverpoint network or other systems.

Features

  • Mobile devices can be powerful academic tools, but cannot function effectively without suitable network support. See our Wireless Network Connection service for more information.
  •  Our email services are designed to help our faculty and staff members stay connected while on the go and feature many options for mobile device users. See our Enterprise Email & Calendaring service for more information.
  •  Faculty and staff may also be able to use their tablet to access their work computer. See our Remote Access – VPN service or read our Remote Access – VPN Knowledgebase entry.

Getting Started

If you’re interested in making a mobile computer purchase, submit a Computer Request Form. For questions, please contact the Technical Support Center, located on the third floor of the Academic Center (SAC Room 311). Technicians are available Monday-Thursday 7:30am-8pm, Friday 7:30am-5pm, and Saturday, excluding University holidays. Contact by phone at (509) 358-7748 or by email at spok.it.help@wsu.edu.

Rates

There are no costs associated with mobile device consultation or recommendation. Equipment must be purchased by individuals or department; costs vary based on vendor pricing and selected system options.

CONTACT US

Technical Support Center (TSC)
at 509-358-7748 or
spok.it.help@wsu.edu.

TECHNICAL SUPPORT CENTER

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

STUDENT HELP DESK

SAC 120
Monday – Thursday,
1:00 PM – 7:00 PM
Friday
1:00 PM - 5:00 PM

COMPUTER LAB

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

MULTIMEDIA LAB

SNRS 305
Monday – Friday,
8:00 AM – 5:00 PM