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OFFICE & LAB NETWORK CONNECTIONS

The Riverpoint campus boasts a sophisticated, powerful, and extensive data network. Our technicians can help you connect all of your network-ready devices on an individual-by-individual or department-wide scale.

Available To

Students, Faculty, Staff, Departments, IT Affiliates

Benefits

This service enables users to activate new connections for newly-installed network
devices, such as desktop computers, printers, and VoIP telephones, and re-connect them after a move or remodel is performed.

Features

  •  Establishing and verifying new network connections is often a part of the Move, Add, Change - MAC process. By scheduling ahead of time, faculty and staff can ensure that a network connection is activated and when the new equipment arrives.
  •  Once an office or laboratory connection is established, simply plug in an Ethernet cable to connect. The physical networking service is handled by Riverpoint ITS technicians directly.
  •  Network connections can be created and managed for all types of equipment. Create a connection for a desktop computer, VoIP telephone, workgroup printer, display monitor, or other department or research-specific technical equipment.

Getting Started

To activate a network connection, contact the Technical Support Center, located on the third floor of the Academic Center (SAC Room 311). Technicians are available Monday-Thursday 7:30am-8pm, Friday 7:30am-5pm, and Saturday 8am-5pm, excluding University holidays. Contact by phone at (509) 358-7748 or by email at spok.it.help@wsu.edu.

Rates

There are no costs associated with network connection service and support for Riverpoint students, faculty, staff, or institutional partners.

CONTACT US

Technical Support Center (TSC)
at 509-358-7748 or
spok.it.help@wsu.edu.

TECHNICAL SUPPORT CENTER

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

STUDENT HELP DESK

SAC 120
Monday – Thursday,
1:00 PM – 7:00 PM
Friday
1:00 PM - 5:00 PM

COMPUTER LAB

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

MULTIMEDIA LAB

SNRS 305
Monday – Friday,
8:00 AM – 5:00 PM