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REMOTE ACCESS - VPN

Remote access is a service for users who wish to connect to the Riverpoint network from an off-campus location – either from home or in the field. Remote users are linked via a virtual private network (VPN) and are granted access by entering the workstation’s login information.

Available To

Students, Faculty, Staff, Departments

Benefits

Remote access is one of the most flexible and powerful services we offer for our faculty and staff who wish to stay connected to the Riverpoint network. Users can access their on-campus desktop from anywhere they have access to the Web and can use their workstation just as though they were present in their office or laboratory.

Features

  •  Users can download the VPN client on their home desktop or laptop computers. For a how-to guide and system requirements for our Remote Access service, see our Remote Access Knowledgebase entry. To download the Remote Access - VPN client, click here.
  •  Desktop workstations on the Riverpoint local area network can be activated from their lower power sleep states using the Verdiem wake-on-web application. To learn more about wake-on-web, see our Power Management service. To wake up your workstation, click here.
  •  Once the VPN client is installed, users simply log in to the network and activate their desktop session using their workstation’s login information. Users can pause or end sessions by minimizing or closing the application window.

Getting Started

To find out more about remote access, contact the Technical Support Center, located on the first floor of the Academic Center (SAC Room 120). Technicians are available Monday-Friday 8am-5pm, excluding university holidays. Contact by phone at (509) 358-7748 or by email at spok.it.help@wsu.edu.

Rates

There are no costs associated with remote virtual private network connections for Riverpoint students, faculty, staff, or institutional partners.

CONTACT US

Technical Support Center (TSC)
at 509-358-7748 or
spok.it.help@wsu.edu.

TECHNICAL SUPPORT CENTER

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

STUDENT HELP DESK

SAC 120
Monday – Thursday,
1:00 PM – 7:00 PM
Friday
1:00 PM - 5:00 PM

COMPUTER LAB

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

MULTIMEDIA LAB

SNRS 305
Monday – Friday,
8:00 AM – 5:00 PM