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STUDENT HELP DESK

The Student Help Desk (SHD) is a technology support resource and works in tandem with our Technical Support Center to provide our students with IT help. Student Help Desk technicians can assist students with issues such as printing, virus scanning, recovering data, and connecting to the wireless network.

Available To

Students

Benefits

The Student Help Desk is a student-focused IT support team. Our student technicians can help their peers resolve academic related technology challenges and problems, helping them keep their focus dedicated to excelling in the classroom – not battling technical issues.

Features

  •  The Student Help Desk is backed by the experienced staff of the Technical Support Center. Our experienced IT support staff train and educate the Student Help Desk technicians, keeping them up-to-date with the latest technology.
  •  Student technicians can help students connect wirelessly and stay connected. They can also assist with virus removal and basic data recovery and can resolve small problems before they develop into major challenges.
  •  The Student Help Desk can also help students get the most out of the technology available on campus, including help with email services, web conferencing, and laptop rental.

Getting Started

For questions about the Student Help Desk or student-focused technical support, contact the Student Help Desk or Technical Support Center, located on the first floor of the Academic Center (SAC Room 120). Student technicians are available Monday-Thursday 1pm-7pm, excluding university holidays. Contact by phone at (509) 358-7748 or by email at spok.it.help@wsu.edu.

Rates

There are no costs associated with services offered by the Student Help Desk for students, faculty, staff, or our institutional partners.

CONTACT US

Technical Support Center (TSC)
at 509-358-7748 or
spok.it.help@wsu.edu.

TECHNICAL SUPPORT CENTER

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

STUDENT HELP DESK

SAC 120
Monday – Thursday,
1:00 PM – 7:00 PM
Friday
1:00 PM - 5:00 PM

COMPUTER LAB

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

MULTIMEDIA LAB

SNRS 305
Monday – Friday,
8:00 AM – 5:00 PM