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TECHNICAL SUPPORT CENTER

The Technical Support Center (TSC) is a one-call technical support resource for the entire Riverpoint campus. It is composed of the Student Help Desk, the Classroom Support team, and our experienced IT support technicians.

Available To

Students, Faculty, Staff, Departments, IT Affiliates

Benefits

The Technical Support Center offers a variety of services for students, faculty, and staff. These range from essential support tasks, such as providing assistance with our wireless network and printing options, to resolving more complex issues, such as providing classroom support and repairing computers.

Features

  •  Purchasing new technology? The Technical Support Center can help explain the latest desktop and laptop options and configurations. Our technicians can also help recommend and install software.
  •  Our support experts can help you use all of the technology featured on campus, including: email, document collaboration, cloud storage, or videoconferencing and web conferencing options.
  •  The Technical Support Center can train faculty and staff on the latest software applications in use by Riverpoint and how to take full advantage of our distance learning technology in the classroom. See Training for more information.

Getting Started

Need help with technology? Contact the Technical Support Center, located on the first floor of the Academic Center (SAC Room 120). Technicians are available Monday-Friday 8am-5pm, excluding university holidays. Contact by phone at
(509) 358-7748 or by email at spok.it.help@wsu.edu.

Rates

There are no costs associated with standard services offered by the Technical Support Center. However, some rates apply to our videoconference services. See our ITS Service Rates for more information.

CONTACT US

Technical Support Center (TSC)
at 509-358-7748 or
spok.it.help@wsu.edu.

TECHNICAL SUPPORT CENTER

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

STUDENT HELP DESK

SAC 120
Monday – Thursday,
1:00 PM – 7:00 PM
Friday
1:00 PM - 5:00 PM

COMPUTER LAB

SAC 120
Monday – Friday,
8:00 AM – 5:00 PM

MULTIMEDIA LAB

SNRS 305
Monday – Friday,
8:00 AM – 5:00 PM