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2016 TechQual+ IT Survey

WSU Spokane ITS conducted the Spring 2016 TechQual+ IT survey in early April to assess the services and support provided to campus students, faculty, and staff. This survey was designed to provide a better understanding of end user perspectives. As a customer-oriented organization, we are constantly looking for ways to better meet the needs of our campus. The survey results will help us identify and prioritize needed improvements in order to meet the highest standards of excellence.

This year, 345 members of the WSU Spokane community started the survey; 102 students, 68 faculty, and 108 staff completed it. Together they provided 534 suggestions. The survey results have been tabulated and analyzed. Below are some of the key highlights.

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