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ITS Service Rates

WSU Spokane Building outside view

Applicable To

These rates apply to Washington State University customers only. Non-WSU customers will be charged according to agreed-upon rates. Rates are valid as of July 1, 2017. An 8% Service Center fee will be added to all prices.

Technical Support and Classroom Support

Desktop SupportHourly rate billed in 15-minute increments. $57
Audiovisual InstallHourly rate.$51

Video Conference Event

Excludes WSU catalog courses and University meetings

Point to PointIncludes setup and dialing assistance. Hourly rate billed in 15-minute increments. Additional staff assistance billed separately.$45
Multi-Site
Includes setup and dialing assistance. Hourly rate billed in 15-minute increments. Additional staff assistance billed separately.$56

AV Technical Assistance for WSU Sponsored Events

Depends on availability.

During Normal Business HoursM-F 8am-5pm (and a minimum of two business days' notice). Hourly rate billed in 15-minute increments. One hour minimum.$45
Outside of Normal Business HoursM-F after 5pm (or with less than two business days' notice). Hourly rate billed in 15-minute increments. One hour minimum.$67.50
WeekendsHourly rate billed in 15-minute increments. Four hour minimum.$67.50

Classroom Lecture Capture

Excludes courses

Lecture CaptureIncludes hosting via current lecture capture software and current LMS.$45

Technology Consultation

IT Consultation and Project ManagementHourly rate.$78
AV Consultation and Project Management
Hourly rate.$62

Computing, Network & Data Center Rates

The data center, located in the Eastern Washington University Center, is a state-of-the-art computing facility, complete with backup electrical system, high-speed data connections, environmental controls, and a dedicated fire suppression system.

Data Center Services

Data Connection
Annual fee per 1GB connection.$175
Centrally Hosted Data Storage Monthly service cost for high speed storage: $.055 per extra GB/month (WSU Spokane)
Monthly service cost for standard speed storage: $.035 per extra GB/month (WSU Spokane); $.075 per GB/month (other WSU users).
$.035/$.055/$.075
Centrally Hosted High Performance Computing Storage$647 per TB for 5-year term.$647
High Speed Research Network Connection (HSRN)
Annual fee per 1GB connection. $175
Server HostingAnnual fee per physical device.$720
Server Management and AdministrationAnnual fee per server.$780
Virtual Machine (VM) Server Infrastructure Management and AdministrationAnnual fee per server.$780
VM Server Hosting (setup)
One time setup fee.$69
VM Server Hosting (memory)Annual fee per 2GB.$220
VM Server Hosting (storage)
Annual fee per 50GB.$180
Virtual Desktop Infrastructure (VDI) Management FeeAnnual fee per device for Zero or Thick Client.$50
VDI License FeeAnnual fee per device. Does not include device. $150
VDI Zero Client DeviceVendor rate
SharePoint Customization Hourly rate.$65
System Administration (beyond patching & OS maintenance)Hourly rate.$70

Telephony (VoIP) Devices

Telephone Instrument. Allow 7-10 business days for delivery.

Cisco 7945 2-Line VoIP PhoneVendor rate.
Cisco 8961 5-Line VoIP PhoneVendor rate.
Cisco 7911 Basic VoIP PhoneVendor rate.
Cisco 7937 Conference StationVendor rate.
Cisco 8961 Expansion ModuleVendor rate.

Telephony (VoIP) Services

Phone LinePer month per phone.$30
Long Distance RatePer minute. $0.04

Printing Rates

The WSU Spokane ITS’ Print Shop team offers full-color, wide-format poster and banner printing, including printing on photographic paper, foldable fabric, mounting, and lamination. Contact Bonnie Cooper at (509) 324-7228 or bonnie.cooper@wsu.edu for Print Shop quotes and/or scheduling or visit https://spokane.wsu.edu/its/printing-services-request/ to upload your printing request.

Posters & Banners

Semi-gloss Photo Paper
Per square foot. $5.50
22-Mil Non-Woven Polyester Matte (foldable)
Per square foot. $6.00
Lamination (up to 26" wide)
Per square foot. $3.50
Lamination(8 1/2" x 11")$1.75
Lamination(11" x 17")$2.75
Mounting
2' x 3' foam core.$10.00 each

Supplies

36" Poster TubePer tube.$3.75

Rate Questions?

Contact the Technical Support Center, located on the first floor of the Academic Center (SAC Room 311). Technicians are available Monday-Friday 8am-5pm, excluding university holidays. Contact by phone at (509) 358-7748 or by email at spok.it.help@wsu.edu.