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Student Health Services (Spokane)

Accessing Student Health Services

  • Students eligible for health services must present their WSU identification card at the time of visit to any MultiCare Rockwood Family Medicine Clinic or Urgent Care Center.
  • Remember to identify yourself as a WSU student currently eligible for the health services when scheduling an appointment.
  • If you are unclear about which services are covered and which are not, contact the MultiCare Rockwood Student Health Clinic at 509-235-6151 or 509-755-6520 during regular office hours before you receive care.
  • Review the detailed list of provided services. It is your responsibility to review and understand your coverage.
  • Please note: MultiCare Rockwood Clinic does bill private insurance for expenses that are not covered under the student health plan, however, may not be able to bill some insurances or your health insurance provider may not allow you to be seen by a Rockwood provider.
  • Some insurance plans have deductibles and co-pays that need to be met.
  • Please contact the Rockwood Clinic location nearest you or the customer service department of your health insurance plan to discuss the status of your personal health insurance.
  • WSU student health services will not pay for any emergency room or hospital visits. Any care received out of the Rockwood Clinic system is the responsibility of the student.
  • Students are responsible for any outstanding charges that are not covered under the WSU Student Health Plan.

Multicare Rockwood Clinic Services

  • One office visit per semester or term.
  • Annual TB testing – IGRA (blood) testing or PPD 2 step skin testing.
  • Annual Influenza vaccine.
  • An initial appointment for bloodborne pathogen testing, which is in addition to the one regular office visit per semester or term.
  • Health care services are provided at a participating MultiCare Rockwood Clinic location.
  • Services must be provided by a Primary Care Provider* or Urgent Care provider.
  • In person or virtual appointments are available.
  • Please give 24 hour notice for cancelled appointments. Failure to keep scheduled appointments may result in dismissal from clinical services.
  • All services not listed above will be billed through their primary insurance.
  • Please, contact the MultiCare Rockwood Student Health department at 509-235-6151 or 509-755-6520 prior to your visit if you have any questions about contracted services.
  • There is no prescription coverage under this plan.
  • Indigo Urgent Care Centers are NOT covered under the WSU Student Health Fee. 

*A primary care provider (PCP) is an MD, DO, physician assistant, nurse practitioner or other physician licensed to practice family medicine. Does not include visits to any specialists such as gynecology, orthopedics, dermatology, endocrinology, pediatrics, and so on.

There will be no copay for the services named in this section. Non-covered services are the responsibility of the student. Services not covered will be billed to the patient’s private insurance. Underinsured patients are offered discounts and payment options. All students will be accorded the same access and privileges as any other patients, and shall be subject to the same clinic rules regarding conduct and financial obligations. Once a student is confirmed for the semester, they are covered under the program, even if they withdraw from classes.

Non-covered services include specialty care, imaging, labs – pathology and cytology services, surgical and non-surgical procedures, major medical care, emergency room, or care outside of the usual and customary practice of family medicine or urgent care.

Please also visit MultiCare Rockwood for a detailed list of services.

Teladoc Services

Teladoc is here! Teladoc gives you access 24 hours, 7 days a week to a U.S. board-certified physician through the convenience of phone, video or mobile app visits. Teledoc is a free service and is covered by payment of the health fee. Check out the Info flyer attached, and their website at

To utilize the service, here are the steps:

Step 1. Go to this link:  Click on the Teladoc Form and choose Consent.

Step 2. Give us two weeks to input your information, then see the attached Registration flyer to set up your account.

Step 3. When you need care, request a consult anytime.

Teladoc Registration Flyer